Is on the spot booking is possible for Tent City accommodation?
On the spot booking is not possible. You have to book accommodation at Tent city in advance.
What is included in my booking?
Your booking includes everything mentioned in itinerary you have received at the time of your booking.
How can I cancel the booking?
Reply to the confirmation email requesting the cancellation.
What are the facilities for Specially abled person?
Wheelchairs are available on request. Reception, restaurant, rooms and bathrooms are Specially abled people friendly. Apart from Specially abled people, wheelchairs are available for elderly peoples as well.
Are pets allowed in the Tent city?
We regret that pets are not allowed.
What if any component of the booking is missed to avail?
There is no compensation possible in any way for missed component.
Is early Check-in and / or late Check-out is possible in the tent city?
early Check-in and / or late Check-out in the tent / cottage is not possible. Guest can wait to the reception after arrival or room check-out.
Is any amendment possible in the booking?
Amendment is subject to availability of the tents and will be treated as per the cancellation policy.
What is the maximum occupancy of the tent?
Maximum Occupancy is up to 3 person per tent.
What is payment condition for the booking?
Booking confirmation is subject to receipt of full payment in advance.
Is lunch available for late check-in?
Standard lunch time is 12:30 pm to 2:30 pm. Lunch will not be available beyond then.
Can personal vehicles reached in Tent city?
Yes. Guest booked Tent city can bring their personal vehicles to Tent city. They can use it to commute to and from nearby attractions. Tent city has free parking facility available.
What if your transaction failed / booking is not done but the amount is deducted from your account?
For failed transaction, you can try to make payment aging with proper payment methods.
If booking is not done after deduction of amount, generally amount is reversed in your transaction source within 5 working days.
For both the cased you can call or write us on the contact details given on the website.
Does Tent city Varanasi and Tent city Kashi are the same?
Varanasi is also known as Kashi. This property is Tent city Varanasi situated in Kashi.
What type of transport is available to visit SOU and nearby places?
There are Hop-on / Hop-off AC sitting Buses for visitors in a circular route throughout the day. Personal vehicles are allowed for transport ONLY if you have booked Accommodation in Tent city.
Are the transportations chargeable?
Yes. Bus Services charge is included in your SOU entry ticket.
Are personal vehicles allowed inside SOU?
Personal vehicles are allowed for transport ONLY if you have booked Accommodation in Tent city.
What is the validity of the Bus Services?
Once ticket is booked, you can use Bus services for whole day on Hop-on / Hop-off basis.
Is there Parking facility available near SOU?
Yes. There is a huge parking facility is available on chargeable basis.
